Buyer Protection & Refund Policy
Shoppers buying on the marketplace · Draft — pending legal review
Quick summary · Plain English
- ✓Each seller sets their own returns policy — check it before buying.
- ✓You can cancel within 48 hours, or before custom work begins.
- ✓Custom orders need a deposit; the balance is due when the seller says.
- ✓If tracking shows delivery to your correct address, a non-receipt refund may be denied after review.
This summary is for convenience. The full terms below control.
1. Before you buy
Read the listing, the seller's shipping times and their return policy. Wholesale items are sold in seller-set pack sizes only.
2. Cancellations
Orders can be cancelled within 48 hours of purchase or before the seller starts custom work, whichever the listing states. Exact rules per order type: [Owner to confirm].
3. Deposits and balances
Custom orders require the deposit the seller sets. You can agree to have the remaining balance charged automatically with a reminder beforehand, or pay from a link the seller sends. Fulfillment may pause if a balance payment fails.
4. Problems with an order
Message the seller first using order chat. If unresolved, contact Crafty Customer Service. For "item not received" claims, Crafty reviews tracking and seller evidence; refunds may be denied when verified tracking shows delivery to the correct address, except for fraud, misdelivery or where the law requires otherwise.
5. Re-order
Re-order builds a new cart at today's prices and availability. Nothing is charged until you check out.